• Process daily payroll tax payments and ACH tax files. 
• Assist with quarterly and year-end tax preparation activities. 
• Complete client tax registrations and conversion-related tax activities. 
• Process service terminations and determine outstanding tax liabilities or refunds. 
• Perform Social Security verifications and other compliance-related tasks.
• Cross-train within the department and provide backup support as needed.

• Knowledge of federal and state payroll tax laws and procedures. 
• Payroll processing experience preferred.
• Strong attention to detail and accuracy. 
• Excellent communication, organizational, and problem-solving skills. 
• Proficiency with Microsoft Office, including Excel and Outlook. 
• Reliable, professional, and able to manage multiple responsibilities. 

• Family-owned company with a strong reputation and stable growth.
• Collaborative and supportive work environment.
• Opportunities for professional development and advancement.
• Meaningful work supporting businesses throughout the region.

As we continue to grow, we are seeking an experienced and motivated Client Services Director to lead our Client Services and Implementation teams.

Position Summary

The Client Services Director is responsible for leading the Client Services department and overseeing the delivery of exceptional service and accurate payroll processing to our clients. This role serves as a key member of the management team and works closely with executive leadership to drive operational excellence, employee development, client retention, and organizational growth.

The ideal candidate is an experienced leader who excels at developing high-performing teams, improving processes, building client relationships, and using data to drive decision-making.

What You'll Do

• Leadership & Team Development
• Lead, coach, and develop Client Services and Implementation team members.
• Foster a culture of accountability, collaboration, engagement, and service excellence.
• Establish departmental goals and performance expectations.
• Partner in recruiting, onboarding, training, succession planning, and performance management initiatives.
• Client Experience & Service Excellence
• Ensure exceptional service delivery across all client accounts.
• Act as an escalation point for complex client concerns.
• Monitor client satisfaction and implement strategies to improve retention and the overall customer experience.
• Develop and maintain service standards, best practices, and procedures.
• Operational Leadership
• Oversee daily operations of the Client Services and Implementation departments.
• Develop and improve processes, workflows, and systems to increase efficiency and scalability.
• Monitor KPIs, service metrics, and departmental performance.
• Collaborate with leadership on strategic initiatives and operational priorities.
• Support technology and process improvement initiatives.
• Strategic Growth
• Contribute to business planning and departmental goal setting.
• Support company growth initiatives and operational readiness.
• Identify opportunities to improve client retention, operational performance, and service offerings.
• Utilize analytics and business metrics to support decision-making and continuous improvement.

Required Qualifications

• Bachelor's degree in Business, Management, Accounting, Human Resources, Operations, or a related field, or an equivalent combination of education and experience.
• Minimum of five (5) years of progressively responsible experience in client services, payroll, customer success, operations, or a related field.
• Minimum of three (3) years of leadership and people management experience.
• Strong leadership, coaching, and employee development skills.
• Excellent communication, relationship-building, and problem-solving abilities.
• Strong analytical and organizational skills.
• Ability to lead teams through change and growth.
• Experience managing multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience within the payroll, HR services, professional services, or business-to-business service industries.
• Experience leading operational improvement initiatives.
• Working knowledge of payroll practices, employment laws, wage and hour regulations, and compliance requirements.

Why PMI?

• Family-owned company with a strong reputation and long-term stability.
• Collaborative and supportive leadership team.
• Opportunity to make a significant impact on client satisfaction and company growth.
• Professional development and career growth opportunities.
• A culture that values relationships, teamwork, accountability, and continuous improvement.

If you're a strategic leader who is passionate about developing people, delivering exceptional client experiences, and driving operational excellence, we'd love to hear from you.

Working with us means more than just a job, it means becoming part of a workplace where people are valued, contributions are noticed, and relationships matter.

Position Summary

The Client Service Representative processes all aspects of payroll for an assigned client base, providing a high level of customer service. This position requires efficiency and flexibility in performing detailed tasks in a fast-paced work environment with frequent interruptions, changing priorities, and multiple deadlines. The CSR may be asked to assist in the reconciliation of payroll accounts as needed. The position also requires maturity in dealing with sensitive and confidential matters.

Essential Duties and Responsibilities

The essential functions include, but are not limited to:

• Compile payroll data, post wages, and reconcile errors, in order to balance the payroll and maintain payroll records
• Maintain a high rate of client retention through high quality customer service
• Identify and resolve internal discrepancies
• Research client inquiries concerning paychecks or payroll in general
• Support and contribute to a positive work environment that fosters a high level of team performance through own work and behavior
• Continue knowledge of payroll software system and changes in wage and tax laws
• Maintain Client files in a confidential and secure manner
• Research and resolve client/system problems
• Establish and maintain a positive working relationship with clients, agencies and coworkers to promote quality service image
• Display maturity in securely handling sensitive and confidential client and employee information
• Other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Prior experience in a customer service environment
• Prior experience processing payroll a plus
• Excellent telephone, communication and interpersonal skills
• Detail-oriented, well organized; high degree of accuracy
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Knowledge of payroll software or ability to learn specific applications
• Professional, drive, motivated self-starter
• knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
• Professional in appearance and behavior
• Ability to work beyond regular work hours when needed
• Reliable and dependable